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    Robert Juan Diepenbroek

    The app crashes after I updated to 2.0.0 and 2.0.1, my last stable version was 1.9.1 on the Apple ios platform.

    I also use the Babolat PIQ / POP app and sensor which works great. This app makes more sense the way the menu structure is build. The collected data and the way it is presented is in my opinion the way the app should work, the new version is more a news bulletin. I liked the previous version of the Play app it was more intuitive. It should be simple and useful.

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    Andrew Nagy

    Hello - Please help your loyal Babolat Play users and update the new App! It crashes every time I try to open it - both versions 2.0.0 and 2.0.1 are bad. If you look at ITunes comments, there are many frustrated users out there!

    I wish I could go back to the old version that worked fine.

     

    Thanks for your help  - Andy

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    Mobile App User

    Where can I download the softwear for Mac?

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    Mark Citron

    A word of warning. Do not try to work around the iOS sync problem by trying to sync using windows Babolat Connect. It downloads your data but then destroys it. Your sessions are lost. 

  • Avatar
    Robert Juan Diepenbroek

    Thanks for the information. I wonder how many people are facing the problems with the Play app. There is very litte news from Babolat on how they are going to solve the issue, and when.

    I looks that a very few people are using the Play function, or there is a large group of people that don't have the issues.

    Hope there is a solution soon!

  • Avatar
    Jorge Peña

    I just changed my old Pure Drive Roddick and POP wristband to a new Pure Drive Play... saying I'm angry is an understatement! I can pair the racquet with the 2.0.1 Android app, but it refuses to sync. How can this problem be happening to almost everyone? Don't they test the apps first? 

  • Avatar
    Wilson Makgawinata

    I am able to sync with my Pure Aero Play in iOS (most of the time it failed at 50% on first try then you just have to try again or twice before it will sync 100% ). However, it's still very buggy though, one prominent issue is the ball speed not showing (other users using pure Drive don't have this issue )

  • Avatar
    Ryan DSOUZA

    I have the exact problem as Wilson.

    no ball speed

    very buggy

    cannot upload firmware

     

  • Avatar
    Wilson Makgawinata

    Glad to hear that ! I thought I was the only one with no ball speed. 

    Yeah I have the same issue, everytime I sync it asked me to do firmware update which always failed so I have to skip it each time

  • Avatar
    Ryan DSOUZA

    yup a bit annoying - iOS 6, Pure drive play v2 here. Sounds like there are some issues going on, hope they get some time to fix it now that Roland Garros is finished!

     

  • Avatar
    Wilson Makgawinata

    I am using iOS 10.3.3, Pure Aero Play and my app is v2.0.1

    Haha agreed ! They better have a new update soon or else there'll be more and more upset customers

  • Avatar
    Wilson Makgawinata

    Good News! Update from Babolat Team : 

    Babolat Community,

    Our App Team will be spending all weekend ironing out all of the remaining bugs and issues associated with this app.

    After this is all done, and situated in a new App update, we will be releasing an official New App update… We are thinking at this time the App update will be available in your App stores by Wednesday June 21st 2017.

    If we hear anything further as far as updates go, or reimagined time lines I will let you all know right away!

    I have appreciated your patience, and I have really appreciated all of your feedback and App screen shots! It has been most helpful!

    We will get all of these issues fixed and out of our way as quickly as possible, and then we can go back to enjoying all of your Summer Tennis!

    Thanks for choosing Babolat, and have a great day!

    After Sales Manager : Babolat USA

  • Avatar
    Jorge Peña

    Hey! Good to know! Where did you get the info from? I'll keep my mind in that date. Thanks!

  • Avatar
    Wilson Makgawinata

    Hi Jorge you are welcome! It's from tennis-warehouse forum https://tt.tennis-warehouse.com/index.php?threads/babolat-play-users-unable-to-sync-in-babolat-app.592075/

  • Avatar
    Jorge Peña

    Thanks for the info!

  • Avatar
    Wilson Makgawinata

    iOS 2.0.2 update is out ! It still won't load my ball speed from my previous sessions and the firmware update still not working.
    I will try a new session and see how it goes.

  • Avatar
    Jorge Peña

    Android app is out too. For version 2.0.3. I can now sync the racquet but it now asks for a firmware update. This firmware update does not work. The effect is still the same. I can't use the racquet as intended. Please Babolat, what is going on?

  • Avatar
    Wilson Makgawinata

    @Jorge the firmware update was not working since 2.0.1. Oh you could still use the racket. Just click on "Later" when the firmware update failed. The app will still sync your data. 

  • Avatar
    Jorge Peña

    @Wilson, thanks for the info. I saw no "later" option. I'll look for ir again.

  • Avatar
    Wilson Makgawinata

    @Jorge in iOS is on the right top corner, or try to find a way to skip the firmware update

  • Avatar
    Jorge Peña

    @Wilson, I see nothing to skip the firmware update in the Android app. 😥

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    Jorge Peña

    @Wilson, I see nothing to skip the firmware update in the Android app. 😥 After it gives an error ir returns to the main screen but my racquet seems not yo be fully recognized by the app. I see it's serial number, but no model. And every time I try again the app says I need to sync a racquet. I think the main issue is that this is a new racquet. It is not just the sync problem its the hole first time use / pair and sync of a racquet.

  • Avatar
    Wilson Makgawinata

    @Jorge Oh wait. It's actually on the screen where it ask you to update. Don't click update now but click on "Later" in the top right corner. I hope there'll be similar Later link in Android.

  • Avatar
    Jorge Peña

    @Wilson, thanks again for the input. I got what you meant the first time and I have no such options. I attach some screenshots. 

  • Avatar
    Wilson Makgawinata

    @Jorge Oh weird that Android doesn't have that !! It must be pretty frustrating especially you tried to connect with your racket for the first time =(

  • Avatar
    Jorge Peña

    @Wilson, indeed it is. I was upgrading my gear form a POP wristband and an Pure Drive Roddick to a new Pure Drive Play, and I'm still wondering how the Play system works (the racquet is excellent, btw). Do you have any advice on how to proceed or who to contact for more help?

  • Avatar
    Wilson Makgawinata

    @Jorge. Sorry to hear that. I was using Babolat Pure Aero and recently bought Babolat Play Pure Aero. I started with 2.0.1 but luckily it's synching with iOS but have bugs here and there ( e.g missing ball speed and can't detect volley). 

    I would suggest you go to the app and go to setting and click on "Report an Issue". I've reported many issues there and the Babolat's customer service did reply my issues in email. Give it a try :)

  • Avatar
    Wilson Makgawinata

    Oh and one last thing to try : delete your app and do a fresh install instead of doing a software update ( not sure if this helps but give it a try )

  • Avatar
    Jorge Peña

    @Wilson, thanks, I'll do so.

  • Avatar
    Wilson Makgawinata

    Just a quick update. So they released 2.0.3 for iOS a few hours ago. I updated mine and went for serve practice and sync the sessions after. I was disappointed they still haven't fixed the missing ball speed !! 

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